DoubleTree by Hilton Coventry Building Society Arena

When we checked in we decided not to have breakfast but asked if we had the option of paying on the day. We were told this was ok, no times were given but in the correspondence prior to our visit times were on there. On Saturday morning we decided to have breakfast. We arrived 20 seconds after 10.30 and told it was closed due to it being a match day. We weren’t told this when discussing breakfast the previous day and it didn’t say anything in hotel messages. Very disappointing given we got there at 10.30. This needs to be made clearer.

Stayed for the football. Car park adjacent to the hotel, pay at reception. Queen room, wow, the size of it was great, clean, nicely decorated, massive tv, comfy bed, iron and ironing board, good hairdryer, safety deposit box, tea and coffee. Bathroom was huge, shower was awesome. Shampoo, conditioner, body wash, hand wash and body lotion all available to use. Bath towels were big. Hardly any noise heard from other people. Will definately stay again. Taxis outside ready to take you to city centre.

The room was large, only 2 comfy seats though. Large burn marks on carpet. Beds very hard and small. Wet room was well equipped with everything you needed, although floor needed a good sweep. Breakfast was fantastic! Great quality food. The lady member of staff was just amazing going way above expected.

Breakfast was very good. Lots of choice and nicely displayed. The bedroom was lovely too with lots of amenities and super comfy bed and pillow and very clean. I particularly liked the cookie given to me upon arrival. Somehow, I booked an accessible room even though I do not require an accessible room and due to the hotel being fully booked so I could not change the room, the reception gave me a room with pitch view. That was so nice and I fully appreciated that.

I would like to express my deepest gratitude towards the incredible team at this hotel. From the start of my exchange with the staff for a request for my room to have towel swans and an ice bucket, the service has been nothing short of excellent. They went above and beyond to make our stay that little extra special. We were greeted with towel swans, heart balloons, confetti and complimentary wine alongside an ice bucket. Every member of the team has been very friendly and welcoming and the room was absolutely beautiful. Thank you very much for taking the time to perform the request and exceed all expectations. My partner and myself have not ventured into Coventry before, however we now know where we will be returning to on our next visit and a place we will recommend to our friends and families. Thank you again for the excellent service